We accept returns for 30 days from the date your order is delivered. Items should be unwashed, undamaged and in the condition you received them. Email us to start a return and we'll send you instructions.

Shipping is free on every order, in every size. There are no shipping charges added at checkout.

Orders are processed and shipped within 4-6 business days. You'll get a tracking number by email as soon as your order ships.

We currently ship within the United States only.

Yes. Once your order ships you'll receive a tracking number by email, and you can look it up any time on our Track Order page.

We accept all major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Checkout is handled securely by Shopify.

Contact us as soon as possible and we'll change or cancel the order if it hasn't been prepared for shipping yet. Once it's on its way, we can't stop it, but you can still return it.

Yes. The self-cooling ice-silk surface is designed to be comfortable and safe for cats and dogs of all sizes, indoors or outdoors.

The soft cushion cover is machine washable. Use a gentle cycle and tumble dry low so the fabric keeps its shape.