Shipping policy

Where we ship

We currently ship to addresses within the United States. If you are outside the US and would like to order, email support@vanelune.com and we will let you know whether we can deliver to you.

Shipping cost

Shipping is free on every order, in every size. There are no shipping charges added at checkout.

Processing time

Orders are processed and shipped within 4-6 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.

Delivery time

Once your order ships, delivery usually takes a further 5-10 business days depending on your location. Total time from order to doorstep is typically 9-16 business days. Delivery estimates are not guarantees; carrier delays, weather and peak periods can add time.

Tracking

You will receive a tracking number by email as soon as your order ships. You can also look it up any time on our Track Order page. Tracking can take 1-3 business days to begin updating after it is issued.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We are not able to reroute a parcel once it has shipped, and orders returned to us because of an incorrect address will be refunded minus any shipping cost we incurred.

Lost, delayed or damaged parcels

If your tracking has not moved for 10 business days, or your order arrives damaged, email support@vanelune.com with your order number and we will investigate and make it right.

Questions

Email support@vanelune.com and a real person will get back to you.